Terms and Conditions - House Clearance Grays

Welcome to House Clearance Grays. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making use of our services.

Service Agreement

Booking and Scheduling

To secure a booking with House Clearance Grays, customers must provide a confirmed date and time. Appointments are subject to availability and will be scheduled on a first-come, first-served basis.

Booking Confirmation: A confirmation email or message will be sent upon successful booking.
Lead Time: We require a minimum of 48 hours' notice for all bookings.
Availability: Services are available Monday through Saturday, excluding public holidays.

Payment Terms

Payments for house clearance services must adhere to the following terms:

Payment Methods: We accept cash, credit/debit cards, and bank transfers.
Deposit: A deposit of 20% is required at the time of booking to secure your appointment.
Final Payment: The remaining balance is due upon completion of the service.
Late Payments: Payments not received within 14 days may incur a late fee.

Cancellation and Rescheduling

Cancellation Policy

Customers may cancel their booking under the following conditions:

Cancellations made at least 24 hours before the scheduled appointment are eligible for a full deposit refund.
Cancellations made less than 24 hours before the appointment will incur a 50% cancellation fee.
No-shows will be charged the full amount of the booked service.

Rescheduling Policy

Customers wishing to reschedule their appointment must notify us at least 24 hours in advance. Rescheduling requests made within 24 hours of the original appointment time may be subject to availability and may incur a small administrative fee.

Service Scope and Limitations

Scope of Services

House Clearance Grays provides comprehensive clearance services, including:

Removal of unwanted household items
Disposal of bulky waste
Recycling and donation of eligible items
Cleansing and tidying of cleared spaces

All services are carried out in a professional and respectful manner, ensuring minimal disruption to your property.

Items Excluded

Our clearance services do not include the removal of:

Hazardous materials such as asbestos, chemicals, or radioactive substances
Perishable food items
Valuable items like jewelry, artwork, or important documents
Living plants and pets

Customers are responsible for removing or securing these items prior to our service.

Liability and Insurance

Liability

House Clearance Grays strives to handle all items with care. However, we are not liable for any damages to items that were not declared as fragile or valuable at the time of booking.

Declared Items: Inform us in advance about any fragile or valuable items to ensure appropriate handling.
Damages: Any damages resulting from negligence or willful misconduct by our staff will be compensated.

Insurance Coverage

We carry comprehensive insurance to cover potential damages during the clearance process. This includes:

Property damage
Accidental injury
Loss of items

For claims, customers must notify us within 7 days of the incident.

Customer Responsibilities

Access to Property

Customers must provide clear access to all areas requiring clearance. This includes:

Unobstructed pathways to and within the property
Keys, gate codes, or other necessary access information
Identification papers if needed

Failure to provide adequate access may result in rescheduling or additional charges.

Information Disclosure

Customers must disclose any relevant information prior to the service, including:

Presence of hazards or sensitive areas
Special instructions for item handling
Any legal restrictions on item disposal

Providing accurate information ensures a smooth and efficient clearance process.

Dispute Resolution

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Grays operates.

Arbitration Procedures

Any disputes arising from the use of our services shall be resolved through binding arbitration in accordance with local arbitration rules. Both parties agree to abide by the arbitration decision.

Amendments to Terms

House Clearance Grays reserves the right to modify these terms and conditions at any time. Customers will be notified of significant changes via email or through our official communication channels.

Privacy Policy

We are committed to protecting your privacy. Any personal information collected during the booking and service process will be handled in accordance with our Privacy Policy. We will not share or sell your information to third parties without your consent, except as required by law.

By using our services, you acknowledge and agree to these terms and conditions. If you have any questions or require further clarification, please contact our customer service team.